Shipping policy
SHIPPING & RETURNS
Shipping Information:
We strive to process and ship all orders as quickly as possible. Once your order is placed, please allow 3-5 business days for it to be processed and prepared for shipment. For items that are being personalized, please allow 1 week for your order to be processed, personalized and prepared for shipment. After processing, your order will be shipped. You will receive a shipping confirmation email with tracking information once your order has been shipped. Please ensure your shipping address is correct at checkout, as we are unable to change it once the order has been processed. We offer "standard shipping" methods and "priority processing. Our shipping charges vary by product category and your shipping address.
Total shipping rates are calculated at checkout page.
Estimated Shipping Times:
Countries/regions Delivery/Transit time
United States 3 - 14 business days
International Shipping
We do not currently offer international shipping.
Order Tracking Times: You will receive a confirmation email with a tracking link so that you can follow your order all the way home! Please allow 5 days for the carrier to scan your package into their system.
Returns and Exchanges: We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we accept exchanges within 7 days of receiving your order or can offer store credit if an exchange is not possible. We do not accept returns unless an item is damaged.
To initiate an exchange, please contact us at 407-927-2997. Items must be returned in their original condition, unused, and with all tags or packaging intact. Unfortunately, we cannot accept exchanges on personalized or custom items, unless they arrive damaged or defective.
Refunds: We do not provide refunds unless your items arrive damaged or defective. We can offer store credit.
Damaged or Defective Items: If you receive an item that is damaged or defective, please contact us within 7 days at 407-927-2993, and we will work with you to resolve the issue as quickly as possible.